The Orangery Laser and Beauty Clinic

36 Gay Street



Tel: 01225 466851

Clinic Etiquette

Booking -

We are here to welcome you and to help advise you on choosing the right treatments and services. We advise you to make an appointment with us as far in advance as possible to ensure the availability of your treatments and times and of course your therapist. All our therapists are highly trained professionals with an in-depth knowledge of the treatments and products.

Health Conditions-

For health reasons please notify us on booking if you have any medical conditions including heart problems, high blood pressure, allergies, physical disabilities or are pregnant.

Spa Rules-

The use of mobile phones or electronic devices is not permitted. We want to offer an environment of relaxation and tranquillity, it is essential to respect the privacy and serenity of our clients limiting the use of mobile phones and keeping a low tone. Unfortunately, we cannot have children in the clinic.

Cancellation Policy-

If you wish to cancel your appointment please notify us at least 24 hours before otherwise, we will have to charge 50% of the treatment cost.

Delayed Arrival-

Bear in mind that arriving late will simply reduce the time of your treatment. Depending on the length of your treatment, very late arrival may constitute a no-show and the full service will be charged or a treatment deducted if you are on a pre-paid course.

Refund Policy-

We regret we are unable to offer a refund policy on products, treatments, courses of treatments or gift vouchers. Credit notes will be offered on any treatments but not gift vouchers.